Due to the custom nature of our goods and services all sales are final. We make every effort to ensure your order is correct and on time. If an item is damaged during decoration, we will replace the item with a similar item if purchased from LCL. Customer supplied items are decorated at the risk of the customer and cannot be replaced. If you have questions about our return/damage policy, please call us at 915-204-0375 or email us at lioncrestlogos@gmail.com.